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PRIVACY POLICY

PRIVACY POLICY OF THE CLINIQUE DE CARDIOLOGIE LANAUDIÈRE

REGARDING THE PROTECTION OF PERSONAL INFORMATION

To the patients of the Clinique de Cardiologie Lanaudière,

We wish to assure you that we recognize our responsibility to protect all personal and private information belonging to our patients, partners, and employees. We have implemented the necessary measures to comply with our obligations under Law 25, which modernizes legislative provisions relating to the protection of personal information in Quebec.

If you believe you have been the victim of a confidentiality breach, please notify our Privacy Officer as soon as possible using the contact information provided below. We are committed to responding promptly and correcting any situation where necessary.

This Privacy Policy (the “Policy”) explains how the Clinique de Cardiologie Lanaudière collects, uses, discloses, stores, and destroys your personal information.  

For ease of reading, we will use the terms “we” or “the Clinic” throughout this Policy.

We may provide additional information regarding the processing of your personal information and may request your specific consent in certain cases for the collection, use, disclosure, and retention of your information.

This Policy applies to personal information collected by the Clinic, regardless of how it is obtained, including in person, by phone, by email, or through our website.

By accepting this Policy or by providing us with personal information after having had the opportunity to review it, you consent to the handling of your personal information in accordance with this Policy.

Privacy Officer

Martine Roy

Clinical Manager and Privacy Officer

Clinique de Cardiologie Lanaudière

324 boulevard Antonio-Barrette, bureau 102 Notre-Dame-des-Prairies, Québec. J6E 1G2

Phone : 579-244-0055

Email : martine.roy@cardiolanaudiere.ca

Please feel free to contact the Privacy Officer with any questions or comments regarding this Policy or the way we handle your personal information.

Roles and Responsibilities

Within the clinic, all members of our team are responsible for preserving the security and confidentiality of personal information.

Several measures have been implemented, including:

  • Confidential password protection
  • Locking computer systems when unattended
  • Secure shredding of documents containing personal information
  • Secure placement of fax machines
  • Immediate removal of system access when an employee leaves the organization

Healthcare professionals and administrative staff are responsible for collecting, managing, and disclosing sensitive information as part of medical care.

They must:

  • protect patients’ personal information
  • avoid discussing confidential information in public spaces
  • comply with applicable laws and regulations regarding personal information protection

All staff members must also sign a confidentiality agreement and complete training upon hiring, as well as periodic reminders.

Important Definitions

Confidentiality Incident

A confidentiality incident includes, but is not limited to:

  • unauthorized access to personal information
  • unauthorized use of personal information
  • unauthorized disclosure of personal information
  • loss of personal information
  • any other breach affecting the protection of personal information

Personal Information

Any information relating to a natural person that allows that person to be identified, directly or indirectly.

How Do We Collect Your Personal Information?

Personal information may be obtained:

  • directly from the individual concerned
  • from authorized representatives
  • from other healthcare institutions or healthcare professionals
  • from the RAMQ or other organizations within the healthcare system

The Clinic uses only fair and lawful methods to collect personal information.

What Personal Information Do We Collect?

The information collected may include:

  • first and last name
  • address
  • email address
  • phone number
  • date of birth
  • health insurance number
  • pharmacy name
  • family physician name
  • health information related to your condition (diagnoses, treatments, examinations)

Why Do We Collect Personal Information?

This information may be collected for purposes such as:

  • communicating with patients
  • providing medical services
  • scheduling appointments
  • locating and managing your medical record
  • administrative and accounting purposes

Who Has Access to Your Personal Information?

Only the following individuals may access your personal information:

  • healthcare professionals within the clinic
  • authorized administrative staff
  • certain service providers who have signed confidentiality agreements
  • competent authorities when required by law

In some cases, anonymized data may be used for research or statistical analysis.

Retention of Personal Information

Personal information is retained in accordance with applicable Quebec laws and the requirements of the Collège des médecins du Québec.

Information contained in a medical record is retained for a minimum of five years and generally for as long as the physician-patient relationship exists.

Where Is Your Personal Information Stored?

Health-related personal information is stored in our Medesync electronic medical record system (EMR), recognized and used within the healthcare network.

Information may also be stored in:

  • the Quebec Health Record (DSQ)
  • medical systems used for certain examinations (ECG, Holter monitoring, ultrasound)

We ensure that our service providers comply with applicable security and data protection standards.

Security Measures

We implement several types of security measures, including:

  • physical safeguards
  • technological safeguards
  • administrative safeguards
  • IT security measures

These measures are intended to protect personal information from confidentiality incidents.

However, no computer system can guarantee absolute security.

Reporting Confidentiality Incidents

If a confidentiality incident presents a serious risk of harm, the Clinic will:

  • notify the Commission d’accès à l’information du Québec (CAI)
  • notify the individuals concerned
  • take the necessary steps to reduce risks

Your Rights Regarding Personal Information

You have the following rights:

Access

Request access to your personal information.

Rectification

Request correction of inaccurate information.

Withdrawal of Consent

Withdraw your consent for certain uses.

Restriction of Access

Limit access to certain individuals.

Complaint

File a complaint with the Clinic or with the Commission d’accès à l’information.

Portability

Request the transfer of your personal information to another organization.

Cookies

Our website may use cookies in order to:

  • improve the user experience
  • measure website traffic

These cookies do not allow us to personally identify you.

Destruction of Personal Information

Personal information is destroyed in accordance with:

  • applicable laws
  • regulations of the Collège des médecins du Québec

Paper documents are destroyed through secure shredding.

Policy Updates

This Policy may be updated to reflect:

  • legislative changes
  • the evolution of our practices

The most recent version will always be available on our website.